In the app
- Open the Casemeister app and go to Instellingen (Settings) → Account verwijderen (Delete account).
- Confirm the request (you may give a reason).
- You are signed out on all devices at once. Your firm's administrator is notified and completes the deletion.
Without the app
Email privacy@casemeister.com from your account's address with subject “Delete account” and your firm's name, or ask your firm's administrator. We respond within one month (Art. 12 GDPR).
What is deleted
- Your user account, credentials, 2FA and passkey data
- Device registrations, push tokens and mobile sessions
- Personal settings
What is retained
- Case data belongs to your firm. Cases, documents, emails, notes and time entries belong to the firm (the controller) and are not deleted with your account.
- Tax retention. Invoices, time records and accounts are kept for 7 years under Dutch law (Art. 52 AWR, Art. 2:10 Dutch Civil Code).
- Security log. Audit entries (such as the deletion request) are kept for a limited period to investigate misuse.
Client of a firm using Casemeister? Direct your request to that firm. See also Data deletion and the privacy policy.