Data deletion

1. How to request deletion of your data

You have the right to request that Casemeister delete your personal data (Art. 17 GDPR / "right to be forgotten"). You can submit deletion requests as follows:

1.1 For Casemeister account holders

• Delete your cases and documents yourself via the Casemeister application (app.casemeister.com).
• Cancel your subscription via your account settings. After cancellation, you have 30 days to export your data; thereafter your case data will be deleted.
• Or send a request by e-mail to privacy@casemeister.com. We will respond within 30 days.

1.2 For clients of law firms using Casemeister

If you are a client of a law firm using Casemeister, that firm is the data controller for your case data. In that case, please address your deletion request directly to the firm.

1.3 For users of WhatsApp communication via Casemeister

If you have communicated via WhatsApp with a law firm using Casemeister, you may ask that firm to delete the conversation. For immediate deletion of your WhatsApp conversations from our platform you can also e-mail us directly at privacy@casemeister.com, stating your phone number.

1.4 For law firms: disconnecting WhatsApp

1. Sign in to app.casemeister.com as an administrator.
2. Go to Messages → WhatsApp → Disconnect.
3. Casemeister immediately unsubscribes from Meta webhooks for your account, deletes the stored access token and the connection, and deactivates the phone numbers and the AI assistant.

You can also remove Casemeister in Meta Business Suite (Settings → Integrations/Partners). Casemeister receives a notification and deletes the access token automatically. Previously received messages stay in your case files; delete them in Casemeister or request full deletion via privacy@casemeister.com. We confirm requests from clients within 5 business days and complete them together with the firm within 30 days.

2. What we delete

• Account data (name, e-mail, phone number, login credentials)
• Case and document content you have uploaded
• Communication history (e-mail, WhatsApp, SMS, phone recordings)
• Usage data and log files

3. What we retain after deletion

Due to legal obligations we retain on a limited basis:

• Billing records — 7 years fiscal retention obligation
• Anonymised audit logs — for security/fraud prevention
• Back-ups — rolling deletion within at most 35 days

4. Response time

We will respond within 30 days to your deletion request, in accordance with Art. 12 GDPR. In complex cases we may extend this period by 60 days, in which case you will be informed within 30 days.

5. Complaints

If you are not satisfied with the handling of your request, you may file a complaint with the Dutch Data Protection Authority.

6. Contact