Terms and Conditions

1. Definitions

In these general terms and conditions, the following definitions apply:

• Casemeister: Casemeister B.V., registered in the Netherlands, CoC [number]
• Customer: The natural or legal person entering into an agreement with Casemeister
• Service: The SaaS application for case management offered by Casemeister
• User: A person authorized by the Customer who has access to the Service
• Agreement: The agreement between Casemeister and the Customer for use of the Service
• Content: All data, documents and information entered by the Customer

2. Applicability

2.1 These general terms and conditions apply to all offers, quotations and agreements between Casemeister and the Customer.

2.2 Deviations from these conditions are only valid if agreed in writing.

2.3 The applicability of any purchase or other conditions of the Customer is expressly rejected.

3. Formation of agreement

3.1 The agreement is formed when the Customer registers for the Service and accepts these terms and conditions.

3.2 When registering for a trial period, a temporary agreement is formed for the duration of the trial period.

3.3 Casemeister reserves the right to refuse a registration without giving reasons.

4. The Service

4.1 Casemeister grants the Customer a non-exclusive, non-transferable right to use the Service during the term of the agreement.

4.2 The Service is provided "as is". Casemeister does not guarantee that the Service will function without interruptions or errors at all times.

4.3 Casemeister aims for an availability of 99.9% per year, excluding scheduled maintenance.

4.4 Casemeister may modify or expand the Service from time to time. Significant changes will be announced in advance.

5. Use of the Service

5.1 The Customer is responsible for the use of the Service by its Users.

5.2 The Customer will not use the Service for unlawful purposes or in violation of these terms and conditions.

5.3 It is not permitted to:

• Reverse-engineer, decompile or disassemble the Service
• Circumvent or test the security of the Service without permission
• Use the Service to distribute malware or spam
• Share access credentials with unauthorized third parties
• Resell or sublicense the Service

5.4 The Customer is responsible for keeping login credentials confidential and using strong passwords.

6. Content and intellectual property

6.1 The Customer retains all rights to the Content entered in the Service.

6.2 The Customer grants Casemeister a limited license to process the Content to the extent necessary to provide the Service.

6.3 All intellectual property rights to the Service, including software, documentation and trademarks, belong to Casemeister.

6.4 The Customer guarantees that the Content does not infringe the rights of third parties.

7. Prices and payment

7.1 The prices for the Service are as stated on the website or in the quotation, excluding VAT.

7.2 Invoicing takes place monthly in advance, unless otherwise agreed.

7.3 Payment must be made within 14 days of the invoice date.

7.4 In case of late payment, the Customer is legally in default and Casemeister is entitled to:

• Charge statutory commercial interest
• Suspend access to the Service
• Charge collection costs

7.5 Casemeister may adjust prices annually. Price changes will be announced at least 30 days in advance.

8. Duration and termination

8.1 The agreement is entered into for an indefinite period, unless otherwise agreed.

8.2 Both parties may terminate the agreement with a notice period of one month.

8.3 Termination must be made in writing or by email.

8.4 After termination, the Customer retains access until the end of the paid period.

8.5 Upon termination, the Customer may export their Content for 30 days after the end of the agreement.

9. Trial period

9.1 Casemeister may offer a free trial period of up to 14 days.

9.2 During the trial period, no payment obligation applies.

9.3 After the trial period, the agreement automatically terminates unless the Customer subscribes to a paid plan.

9.4 Casemeister may terminate the trial period at any time.

10. Support and maintenance

10.1 Casemeister provides support via email during business hours (Monday to Friday, 9:00 AM - 5:30 PM CET).

10.2 Casemeister aims to respond to support requests within 24 hours on business days.

10.3 Scheduled maintenance is performed outside business hours as much as possible and announced in advance.

10.4 In case of outages, Casemeister will endeavor to resolve them as quickly as possible.

11. Liability and indemnification

11.1 Casemeister's total liability is limited to direct damages only and shall not exceed the amount actually paid by the Customer to Casemeister in the 12 months immediately preceding the damage-causing event, with an absolute maximum of €10,000 (ten thousand euros).

11.2 Casemeister is expressly not liable for:

• Indirect damage, consequential damage, lost profits, missed savings or missed revenue
• Damage due to loss, corruption, inaccessibility or corruption of Content or data
• Damage due to unauthorized use, theft or misuse of login credentials
• Damage due to disruptions in internet connections, telecommunications or third-party systems
• Damage resulting from incorrect, incomplete or outdated information generated by AI functionalities
• Damage due to decisions made based on information from the Service
• Damage due to failure to meet deadlines
• Reputational damage or damage to the relationship with Customer's clients
• Damage due to changes in laws or regulations
• Costs for legal assistance or legal costs of the Customer

11.3 No legal advice: The Service, including all AI functionalities, case law databases and document templates, is solely a tool and does not replace legal advice. Casemeister is not a law firm and does not provide legal advice. The Customer remains responsible at all times for the accuracy and completeness of their legal work.

11.4 AI disclaimer: AI functionalities may generate incorrect, incomplete or outdated information. The Customer must independently verify all AI-generated output before using it. Casemeister accepts no liability for damage resulting from the use of AI-generated content.

11.5 Backups: Although Casemeister makes backups, the Customer is responsible for making their own backups of essential Content. Casemeister does not guarantee that lost Content can be recovered.

11.6 Indemnification: The Customer fully indemnifies Casemeister against all claims from third parties (including Customer's clients, regulators and other parties) related to:

• Use of the Service by the Customer or its Users
• Content that the Customer enters, stores or processes via the Service
• Violation of third-party rights by the Customer
• Acting in violation of laws or regulations by the Customer
• Claims from Customer's clients, regardless of the basis

11.7 The limitations mentioned in this article do not apply if the damage is the result of intent or deliberate recklessness on the part of Casemeister's management.

11.8 Claims for damages expire if not submitted in writing to Casemeister within 12 months of discovering the damage.

12. Confidentiality

12.1 Parties will keep confidential information of the other party confidential.

12.2 This confidentiality obligation does not apply to information that:

• Was already public at the time of disclosure
• Becomes public without the receiving party's involvement
• Was lawfully obtained from a third party
• Must be disclosed based on a legal obligation

13. Privacy and data processing

13.1 Casemeister processes personal data in accordance with the General Data Protection Regulation (GDPR).

13.2 Casemeister's privacy statement is available at casemeister.nl/en/privacy.

13.3 Insofar as Casemeister processes personal data on behalf of the Customer, Casemeister acts as a processor. A data processing agreement will be concluded upon request.

13.4 More information about GDPR compliance is available at casemeister.nl/en/gdpr.

14. Force majeure

14.1 Neither party is obliged to fulfill any obligation if prevented by force majeure.

14.2 Force majeure includes: disruptions in internet connections, power outages, natural disasters, war, strikes, pandemics and government measures.

14.3 If the force majeure continues for more than 30 days, both parties may terminate the agreement.

15. Changes

15.1 Casemeister may modify these terms and conditions. Changes will be announced at least 30 days in advance.

15.2 In case of significant changes, the Customer has the right to terminate the agreement on the date the changes take effect.

15.3 Continued use of the Service after changes take effect constitutes acceptance thereof.

16. Applicable law and disputes

16.1 Dutch law applies to this agreement.

16.2 Disputes will be exclusively submitted to the competent court in the district where Casemeister is established.

16.3 Before submitting a dispute to court, parties will endeavor to resolve the dispute by mutual agreement.

17. Final provisions

17.1 If any provision of these terms and conditions proves to be null and void or voidable, the remaining provisions remain in force.

17.2 The null or voided provision will be replaced by a provision that approximates its intent as closely as possible.

17.3 Casemeister may transfer rights and obligations from the agreement to a third party, provided the Customer is informed.

18. Contact

For questions about these terms and conditions, please contact: